Returns & Refunds Policy

We do not accept returns or refunds for change of mind.

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Damages and Issues

Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or incorrect.
To help us assess the issue, please provide your order number and clear photos of the product and packaging.

If the issue is confirmed, we will arrange a replacement or refund at no additional cost.

Approved returns for defective, damaged, or incorrect items will include free return shipping.

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Eligibility

Returns are only accepted for items that are defective, damaged, or incorrect, and the item must be unused, in its original packaging, and in the same condition as received.

Items that have been used, opened, or altered are not eligible for return or refund.
We do not charge any restocking fees.

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Return Process

To request a return or refund, please contact us at official@scrubdaddy.hk within 7 days of delivery.
Items sent back without prior approval will not be accepted.

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Refunds

Once approved, refunds will be issued to the original payment method within 7–10 business days.
Processing times may vary depending on your payment provider.